Refund Policy

Last updated: 29 October 2026. This policy covers the Interview Pass, session credits and Pro (monthly or yearly), bought on ghostpilotai.tech or in the dashboard.

14 days for anything you haven't used

If you haven't used a purchase, you can get a full refund within 14 days of buying it. A Pro renewal counts as a new purchase: if you haven't used Pro since it renewed, you can get that renewal back within 14 days.

What counts as used

• Interview Pass or Pro: you started a live call or a mock interview after buying (or after the renewal).
• Session credits: at least one credit from the pack was spent.
• A call that lasted less than 5 minutes doesn't count as use.
• Your free monthly sessions and free mock interviews never use a purchase.

After you've used it

Ghostpilot starts working the moment you use it, so a purchase you've used is refunded only if a problem on our side stopped you using Ghostpilot. Tell us within 30 days of buying and describe what happened.

What we don't refund

• Credits left over in a pack you've already started using.
• The rest of a Pass or Pro period after you cancel. Cancelling Pro stops the next renewal; you keep Pro until the end of the period you paid for.

What happens when we refund

• A refunded Pass or Pro ends right away. Refunded credits are removed from your balance.
• The money goes back to the card or account you paid with. Your bank can take 5 to 10 working days to show it.

How to ask

Email info@ghostpilotai.tech from the address you use for Ghostpilot. Say which purchase (date and amount) and why. We'll refund it or explain why we can't.

Your legal rights

When you buy, you ask us to start right away. If you're a consumer in the EU or UK, you can withdraw from a purchase within 14 days as long as you haven't used it; once you use it, the right to withdraw ends for that purchase. Nothing in this policy limits rights you have under consumer law. See also the Terms of Service.